Equipment Request Form

Fill out the following for new equipment requests. https://forms.office.com/r/73BbnDsaxX

New Hire Form

Fill out the following for new hires: https://forms.office.com/r/w4dgBFc8C5

Setup form for Replacement Computer

For users receiving a replacement, please fill out the following form. https://forms.office.com/r/HsnCJQcqh7

Fix TruckMate Session

Go to P: Drive > PCSetup > Tools. Open the Fix-TruckMate program. Follow on screen instructions, this tool disconnects your session from the TruckMate remote server to help fix any odd issues.

How to Join a Remote Support Session

1. Visit the support link provided or go to www.support.lyndendoor.com (http://support.lyndendoor.com) if you're given the code. 2. Click the Arrow button to join your session or enter the 3 digit code provided and click the arrow button. 3. Save the file if prompted to. 4. Open the downloaded file. 5. Click Yes at any User Account Control prompt. You'll receive a message in bottom right telling you that it's connected and you're waiting for your host.

How to Securely Share Your Password

1. Visit https://privatebin.lyndendoor.com/ 2. Enter your message in the box and click the Send button. 3. Provide the URL address to the recipient.

How to Setup Printer in Zebra Designer v2

First get the name of the Zebra printer and contact IT, they'll provide you the IP address and model # which you will need in order to follow the instructions below.

How to Use File Transfer Service

1. Visit https://send.lyndendoor.com (https://send.lyndendoor.com/) 2. Click Add Files button to select the files you'd like to upload. 3. Click the Upload button once files have been added. 4. Once uploaded, you'll be given a link that anyone can visit to download the file. This is the link you'll need to provide to your recipient.

KeePassXC - Create & Manage Password Database

DOWNLOAD KEEPASSXC 1. Visit the link below and download the KeePassXC zip file. https://lyndenit.sharepoint.com/:u:/s/ITPublicShare/EczbH7uWIr9Eotrwd3EuZqAB5tJh2Dpf6sgEdpU8ffWJXg?e=Sn6cHC 2. Right click the file and select "Extract All..." option. Extract the folder. 3. Open KeePassXC application. OptionalYou can right click the application > Send To > Desktop, this will create a shortcut on your desktop for easy access next time. CREATE A PASSWORD DATABASE NoteIf you'r...

New Computer: Getting Started

Connecting to Wi-Fi https://helpdesk.lyndendoor.com/875115-Connecting-to-Wireless-Network-on-Corporate-Windows-Device ------------------------- Setup Email in Outlook https://helpdesk.lyndendoor.com/357013-Setup-Outlook ------------------------- Setup OneDrive https://helpdesk.lyndendoor.com/616386-Setup-OneDrive ------------------------- Access VAI https://helpdesk.lyndendoor.com/674480-Add-VAI-Shortcut-to-Desktop ------------------------- Add Printer https://helpd...

Run Dell Diagnostic Test

1. Turn off the computer if it's already on. 2. Turn on the computer 3. At the Dell logo screen, press F12 key several times to enter One-time Boot Menu. Note: If it loads Windows then repeat process from step 1. 4. Use the arrow keys to select Diagnostics and press the Enter key on the keyboard. 5. Follow the on-screen prompts and respond appropriately to complete the Quick Test diagnostics.