Misc.

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Sign-In Credentials and SSO

When you are hired at LDFC, you are given two credentials: your domain credentials, and your email address. In this article, we will explain the difference between the two, and show you how to log in to the Microsoft Single Sign-On (SSO) portal. Domain Credentials vs. Email Address: What are my domain credentials? Your domain credentials and email address are NOT the same, even if they appear similar Your domain username is 8 characters maximum, and formatted as: fLast@lyndendoor.com Usual...

Order Forms For New Equipment

Order Forms for New Equipment Included below are the Help Desk standard forms for new cell phone, PC, and peripheral orders. Please fill them out as completely as possible, and direct any questions to the Help Desk. [Computer Purchase Form](https://forms.office.com/r/mvfKBh6Hnz), for purchase of new PC setups. [Cell Phone Purchase Form](https://forms.office.com/r/Qn6rtBAzJ4), for purchase of new corporate cell phones. [Peripheral Purchase Form](https://forms.office.com/r/gezYVrjKKR), for pur...

Building A Projector Instructions [ConnectWise]

Clear Edge Cache

1: Click on the three dots in the top right corner then select settings 2: type "cache" into the search bar then click "choose what to clear" 3: adjust the time range and select "cookies and other site Data" as well as "cached images and files" then click clear now.

Clear Chrome Cache

1: Open Chrome then click the three dots in the top right corner and click on "settings". 2: In the search bar type "cache" and click "delete browsing history" 3: Check "cookies and other site data" and "Cached images and files" then click "delete data".

Battery Purge

- Unplug everything from the laptop. - Hold the power button down to turn off the laptop and keep holding the power button down for another 30 seconds after the laptop turns off. - Turn the laptop back on. - Once the laptop has booted up completely plug everything back in.

Phishing 101

What is Phishing? Phishing is a type of cyberattack in which scammers attempt to steal sensitive data like passwords or financial information by posing as trustworthy sources. A successful phishing attempt can result in irreparable damage to you and your company, including stolen funds or fraud, exposure of personal information, and identity theft. What does phishing look like? Phishing attacks most often come in the form of an email, text, or phone call. Attacks are meant to look like they ...

Identifying Suspicious Emails/Websites

https://i.imgur.com/BwIEdW3.png Click to enlarge image above --------------------------------------------------------------- What To Do? 1. Inform IT so that we can warn others who may have received the same email. Also, let us know if you clicked any links or opened any attachments so we can make sure your PC/account is not compromised. 2. Right-click the email message, and then click Junk > Block Sender. [Block Sender command in the message list] -------------------------------------...

Locate a Device's Asset Tag

Asset tags appear as small barcodes ranging from 0001 to 9999. The location of the tag will vary depending on what type of device it is. Devices that are tagged include phones, laptops, docks, monitors, and Zebra printers. Laptops Asset tags on laptops are placed on the underside of the case, adjacent to the laptop's rubber feet. Desktop Computers The asset tag on desktop computers is close to the computer's own service tag. Most often, this is on the top or side of the computer. Monitors ...

New Hire Form

Fill out the following for new hires: https://forms.office.com/r/w4dgBFc8C5

Setup form for Replacement Computer

For users receiving a replacement, please fill out the following form. https://forms.office.com/r/HsnCJQcqh7

Fix TruckMate Session

Go to P: Drive > PCSetup > Tools. Open the Fix-TruckMate program. Follow on screen instructions, this tool disconnects your session from the TruckMate remote server to help fix any odd issues.

How to Join a Remote Support Session

1. Visit the support link provided or go to www.support.lyndendoor.com (http://support.lyndendoor.com) if you're given the code. 2. Click the Arrow button to join your session or enter the 3 digit code provided and click the arrow button. 3. Save the file if prompted to. 4. Open the downloaded file. 5. Click Yes at any User Account Control prompt. You'll receive a message in bottom right telling you that it's connected and you're waiting for your host.

How to Securely Share Your Password

1. Visit https://privatebin.lyndendoor.com/ 2. Enter your message in the box and click the Create button. 3. Provide the URL address to the recipient.

How to Use File Transfer Service

1. Visit https://send.lyndendoor.com (https://send.lyndendoor.com/) 2. Click Add Files button to select the files you'd like to upload. 3. Click the Upload button once files have been added. 4. Once uploaded, you'll be given a link that anyone can visit to download the file. This is the link you'll need to provide to your recipient.

Run Dell Diagnostic Test

1. Turn off the computer if it's already on. 2. Turn on the computer 3. At the Dell logo screen, press F12 key several times to enter One-time Boot Menu. Note: If it loads Windows then repeat process from step 1. 4. Use the arrow keys to select Diagnostics and press the Enter key on the keyboard. 5. Follow the on-screen prompts and respond appropriately to complete the Quick Test diagnostics.