Welcome to the Helpdesk!
Greetings from your friendly neighborhood Helpdesk team! We are your first point of contact for any computer-related problems you may encounter. If your keyboard stops working, your VPN won’t connect, or your phone accidentally gets run over by a forklift, we are here to help. The following quick reference document will provide you with the information you will need to effectively use our services.
Using the Ticketing System
The Helpdesk uses an online ticketing system where anyone can submit a ticket for IT-related issues and/or general technology help (hardware, software, problems, user access, etc.)
There are two easy ways to create a ticket:
Email:
Send or forward an email to helpdesk(at)lyndendoor.com or helpdesk(at)alliancedoorproducts.com detailing the issue that you have.
Direct:
Use our Helpdesk Support Portal ticket creation page at https://helpdesk.lyndendoor.com/submit_ticket. You will receive an emailed response to the address provided.
When creating a ticket, describe the problem you are experiencing in as much detail as possible. Please make sure to include (if applicable):
- the device and/or application you are having issues with
- any troubleshooting you have already tried
- any error codes or other information that device/app gives you related to the problem
- any screenshots, photos, or video you may have relating to the problem
For urgent issues, the Helpdesk can be reached by phone at extension #1592.
When to Put in a Ticket
We understand that technical issues can be frustrating and want to make sure that your request for help is directed to the most helpful place. Below is a list of some of the more common issues that we help with.
Hardware: Displays not appearing correctly, docks not charging, dropped or damaged devices, issues with Mitel or corporate cell phones.
Software: Office 365 Suite, Outlook, VAI/S2K, Vanguard, Teams, SharePoint, OneDrive, etc.
Network: Wi-Fi/Wired Ethernet connection issues, VPN connection issues, websites not loading.
Printers & Printing: Connectivity, mechanical issues, VAI, etc.
User Accounts: Login issues, Phishing/spam emails, Shared mailboxes, drive access, account permissions
New Equipment Purchasing and Setup: Computers, monitors, desk/mobile phones, etc. must be approved by a supervisor before sending a request. Please see “Helpful Links” section for related forms.
What the Helpdesk does NOT handle:
Issues related to Webapps or Linux-based “Orange Box” PCs on the production floor should be directed to Operations Technology at webapps(at)lyndendoor.com.
ADP Workforce Now login issues should be directed to Kristie Kornelis at kristie(dot).kornelis(at)lyndendoor.com.
The Helpdesk does not handle printer supply purchasing (paper, toner, ZEBRA media, etc.). Requests of this nature should be directed to your local branch’s purchasing department.
These are not exhaustive lists. If you have a technical concern, don’t hesitate to contact the Helpdesk and we will be happy to help or direct your request to someone who can.
Helpful Links
IT support portal homepage: https://helpdesk.lyndendoor.com/
- New Hire Form: https://helpdesk.lyndendoor.com/106827-New-Hire-Form
- Computer Replacement form: https://helpdesk.lyndendoor.com/534739-Setup-form-for-Replacement-Computer
- Equipment Request form: https://helpdesk.lyndendoor.com/428518-Equipment-Request-Form
- Checking for updates: https://helpdesk.lyndendoor.com/818227-Check-for-Updates---Windows-11
LDFC SharePoint Homepage: https://lyndenit.sharepoint.com/
Tools (Directory, file transfer service, pdf tools, etc.): https://tools.lyndendoor.com/