Turn off MAC Randomization - iPhone

This article covers turning off MAC randomization on iPhones. Step 1: Open your settings app and go to Wi-Fi. From here, press the blue 'i' next to the network you are connecting to. Step 2: On the next screen, set the "Private Address" switch to off. Step 3: A pop-up message will appear prompting you to rejoin the network, press rejoin and you will be reconnected. That's all!

Turn off Mac Randomization - Android

This article covers turning off MAC randomization on Android devices. Step 1: Navigate to your phone's Wi-Fi Settings, then touch the gear next to the network. Step 2: In the "Network Details" screen that comes up, press "Advanced" Step 3: You should now see a "Privacy" setting with the subtitle "use randomized MAC (default)" press this and select "Use device MAC" on the menu that pops up. That's all!

Turn off MAC Randomization

In iOS 14.1+ and Android 10+, a setting known as "MAC randomization" is on by default and can cause issues with Wi-Fi connection on a network like ours that uses multiple Access Points(APs). The following subarticles will help your turn this setting off to fix issues such as constantly having to sign back into the guest network, or periods of network interruption while roaming between buildings. Turn off MAC Randomization - iPhone (

Alternate VPN Connection - Pulse Secure App (App Store)

How to connect to the VPN using the Pulse Secure App in the Windows Store (directions in attached PDF)

Connecting to VPN

NOTEIf the application is not installed, it can be downloaded by CLICKING HERE ( 1. Click the Start Menu . Search for "Pulse Secure". Open the application. 2. Click the Connect button next to the listed connection. Note: If you dont see a connection listed, you can click the + button to create a new connection. Enter "" (without the quotes) for both name and serv...

Connecting to Wireless Network on Corporate Windows Device

1. Select Wifi network (LDIWireless or ADPWireless) and click Connect. 2. Select "Use my Windows user account" and click OK button. or enter your username followed by and password then click OK button.

Find Computer IP Address

1. Click Start, search for cmd. Select the Command Prompt program with black icon in the search results. 2. Once the command prompt opens, type "ipconfig" (without the quotes) and press Enter. 3. Your IP address is provided in the "IPv4 Address" field. In the screenshot below, it's

Install VPN Client

Installing VPN Client (Chrome, Edge, Firefox) ( Instructions above are specifically for Microsoft Edge but steps for Chrome/Firefox are similar! 1. Visit 2. Login with your username and password and click 'Sign In' button. 3. Click Start beside Pulse Secure. 4. If this is your first time, click the Download button. Save and Run the file. Accept any...

VPN - Slow Speed Fix

1. Right click Start Menu and select Run or press Win + R key. 2. In the Run window, type "ncpa.cpl" (without the quotes) and click OK. 3. Right click the Wi-Fi adapter and select Properties. 4. Uncheck "Juniper Network Service" and click OK. 5. Restart VPN session.