Your pc must be plugged in to power to be able to reset!
To reset a windows PC, open Windows settings, go to the System tab, then click "Recovery".
Select "Reset PC" to open the reset options menu.
In the reset menu, select Remove Everything.
Select Cloud Download.
Select "Reset" to begin the resetting process. There is no going back once you hit this button, so make sure this is the correct device before resetting!
If you intend to set up this PC for another user, please fill out a computer replacement form at Setup form for Replacement Computer and let IT know.