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Remove/Reset Work Or School Account Authentication

These directions are some troubleshooting steps for when your Microsoft account is having issues authenticating. The most common error that we see when this is needed will look like this: [7ita9 error - Microsoft Q&A] Please follow the instructions below in order to fix the issue: 1. Open settings by either searching for it in the search bar, or by right-clicking on the start menu and selecting "Settings." 2. Open the "Accounts" menu. 3. Open the "Access Work or School" menu. 4. Find the a...

Take a Snip of What's on Your Screen

Alternatively, if your keyboard has a "Print Screen" key, pressing it will also activate the Snipping Tool in the same way.

How to Log In/Sign in to a New Computer

When logging in to a computer that you have not previously logged in to, you may not see your name in the list of active users. In order to log in, click on "Other User" and enter your Windows username (i.e. jSmith) and your usual computer password. If this PC is used by others, make sure to LOG OUT before leaving the device.

Add Network Printer

Method A (Preferred) 1. Press the Windows key, or open the Windows search bar. 2. type in: \\dc-prtsvr1 to open the print server. 3. Search for, or navigate to, the printer you need using the name and model number. 4. Right click the printer you would like to connect to and click Connect... 4. Wait for any drivers to finish installing. Once installed, you may need to restart your application to see the printer. --------------------------------------------------------------- Method B If t...

Factory Reset Device [Windows 11]

Your pc must be plugged in to power to be able to reset! To reset a windows PC, open Windows settings, go to the System tab, then click "Recovery". Select "Reset PC" to open the reset options menu. In the reset menu, select Remove Everything. SelectCloud Download. Select "Reset" to begin the resetting process. There is no going back once you hit this button, so make sure this is the correct device before resetting! If you intend to set up this PC for another user, please fill out a compute...

Change or Set Default Printer

1. Click Start, open Settings. 2. Search for Printer in the top left, and select Printers & scanners. 3. Make sure "Let Windows manage my default printer" option is unchecked. 4. Click the desired printer in the list and select "Set as Default".

Change Windows Password

Note: This will change your password for your Windows, email, Teams, and VPN. However, this doesn't change password for VAI. Follow instructions for changing VAI password [HERE](https://lyndenit.ladesk.com/040851-VAI-How-to-Change-your-VAI-Password). Password Complexity Requirement 1) The password must not contain your name or username. 2) Password must not be the same as the last 10 passwords. 3) The password must be at least 8 characters long. 4) The password must contains characters from...

Check for Updates - Windows 11

WINDOWS UPDATES 1. Go to Start menu and search for Settings. Open the Settings App. 2. Select Windows Update from the left side menu and then click the down arrow to open the drop down menu of the "check for updates" button. Then, click "Check online for Updates from Microsoft Update." Updates should begin downloading/installing automatically. Your computer may need to be restarted after updates have finished installing. Make sure to save/close any unsaved work before restarting. -----------...

Disable Sleep Mode - Windows 11

1. Click the Start Menu and then go to Settings. 2. Under System, go to Power & battery section. 3. Select Screen and sleep. 4. Make sure PC is set to never sleep when plugged in.

Forget Wi-Fi Connection - Windows 11

Go to Start menu and search for Settings. Open the Settings App. Select Network & Internet from the menu on the left and then click Wi-Fi on the right. Select Manage known networks. Click Forget button next to the Wi-Fi network you want to remove.

How to Find Computer Name - Windows 11

Windows 11 Instructions - Right click the Start button. Select System. - Look for Device name field. ------------------------- Alternative Method (https://lyndenit.sharepoint.com/:v:/s/ITPublicShare/EfsTArlCPzVAsp9QxepbvDYBMq7K4aA0NiFDbeaxV-Hxsw?e=GghEn8) 1. In the Start Menu (bottom left), search for "cmd" 2. Open Command Prompt from the result or select "cmd.exe" 3. In the DOS window, type "hostname" and press Enter 4. Your computer name will be shown on the next line

How to Rearrange Multiple Displays - Windows 11

Go to Start menu and search for Settings. Open the Settings App. Under the System menu, click on Display. In this section, drag and drop the monitors labeled with numbers to rearrange each display according to their physical layout on the desktop. Once you're done, click Apply button. Quick tip: If you're not sure which monitor you're selecting, click the Identify button to figure it out. If one of the monitors isn't showing up, make sure it's receiving power and connected correct...

How to Use Remote Desktop - Windows 11

1. Click the Start Menu and search for "Remote Desktop Connection". Open the application found in the results. 2. Enter your computer name provided to you by IT and then click Connect. 3. Enter your password and click OK button. Note: Continue through any certificate warnings you may receive. 5. Remote desktop session will be established and you'll be logged in under your own username. Note: If you'd like to utilize multiple monitors for the remote session, in step...

Map a Network Drive - Windows 11

1. Navigate to the folder you would like to create a network drive for. 2. Right click the address bar, then select Copy. In this example, we will mapping "\\lyndendoor.com\fileshares\Public\Test" folder to the Z: drive letter. 3. Go to This PC in your file explorer's left side menu. select the three dot menu at the top, click Map network drive 4. Select an unused Drive letter and then paste the folder location you copied in Step 2. Check the box next to Reconnect at sign-in. Clic...

Move Start to Left Side - Windows 11

Right click on any blank spot on the taskbar at the bottom and then select Taskbar Settings. Expand Taskbar behaviors menu. Change Taskbar alignment from Center to Left.

Remove Printer from Windows

1. Right-Click Start, open Settings. 2. Select Bluetooth and Devices. Then, select Printers & scanners. 3. Select the printer that you would like to remove, then click "Remove" inside the printer settings menu.

Switch / Open Apps With Different Program - Windows 11

Common Software Instructions (#common) Adobe Reader Instructions (#adobe) Common Software Instructions To get started, open the Settings app. You can do this quickly by pressing Windows+i on your keyboard. Or you can open Start, search “Settings,” and click the Settings app icon. In Settings, click “Apps” in the sidebar, then select “Default Apps” in the list. In the search box below “Set defaults for applications,” type the name of the browser or app you’d like to make the ...

Uninstall Intel Optane

1. Right-click the Start button (lower-left corner), and select Apps and Features on the pop-up menu. 2. Search "Optane" in the search box and uninstall all instances.

How to Uninstall a Program - Windows 11

Right-click Start Menu and then select Installed Apps. Look for the program you would like to be uninstalled. You may either scroll to find it, or search for the program in the search bar at the top. In this example, we are uininstalling Java. Click on the three dots next to the program you would like, then click "Uninstall." Follow any on screen instructions to uninstall the program. Your PC may need to be restarted in order for all files to be removed. If you are troubleshooting an error wi...

Using Administrator Credentials - Windows 11

When prompted to enter administrator password, type ".\LAPSAdmin" (without the quotes) for the username and the password provided by IT. This password is temporary and will expire soon.