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How to Install Mitel Connect

1. Go to P: Drive > PCSetup > Extra and open MitelConnect.exe application. VPN Users: Your download will probably be faster if you download it from this link: https://lyndenit.sharepoint.com/:u:/s/ITPublicShare/EYm-ZPxrCdtHi5T8G_gVlWwBZplc54cN4gXA1yTR2_86dQ?e=7KYPm0 2. Keep everything default and click the Next/Install button until you see it start performing the install. 3. Once Mitel is installed, click the Finish button. You will see a shortcut placed for the new applicati...

Locate Phone's MAC Address

Located on a sticker on the back side of the phone, usually starts with the numbers 00.

Mitel - Block a Phone Number

1. Open Mitel Connect application on your device. There is likely a desktop shortcut placed already or you can search for it in the Windows Start Menu. 2. Click on your name and then click the Settings icon. 3. Click Call Routing, select Power Routing tab, and then click the Create New Power Rule button. NoteIf you cant select Power Routing tab then under Mobile tab make sure to select "My device with Connect mobile client will not have a number associated with it" and click Save. T...

Mitel - Forward Calls

1. Open Mitel Connect application on your device. There is likely a desktop shortcut placed already or you can search for it in the Windows Start Menu. 2. Click on your name and then click the Settings icon. 3. Click Call Routing, select Power Routing tab, and then click the Create New Power Rule button. NoteIf you cant select Power Routing tab then under Mobile tab make sure to select "My device with Connect mobile client will not have a number associated with it" and click Save. T...

Mitel Connection Issues

OPTION 1: Automatic Fix Go to P: > PCSetup > Tools. Open Reset-Mitel.exe program. Follow instructions on screen. OPTION 2: Manual Fix Note: Make sure both Mitel and Outlook apps are closed! 1. Press Win + R or right click the Start Menu and select Run 2. In the Run prompt, type “%LocalAppData%” (without the quotes) and click OK 3. Locate the Mitel folder and delete it! Note: If you get a 'Folder In Use' error then make sure you've properly closed Outlook and the...

Reset Desk Phone

Model 230G - Press MUTE then 772667#. You should not hear any touch tone! - Enter the default password 1234# - The phone will reset and display Factory Test KPD Mode. - Type 25327# (spells clear#) on phone keypad. - Then the phone will show Clearing Phone Data. - The phone will reset and display Factory Test KPD Mode again. - Power cycle the phone. - Screen should be back to normal – you will see the firmware is downloaded. Model IP 400 Series - Press th...

ShoreTel 230 Phone - Quick Reference Guide

ShoreTel 6920 IP Phone - Quick Reference Guide

Sign Into Mitel Connect

1. Open Mitel Connect application on your device. There is likely a desktop shortcut placed already or you can search for it in the Windows Start Menu. 2. Check the "Remember me" box and click "Show advanced". 3. Check "Use Windows Credentials" and ensure server is "mitel.lyndendoor.com" or you may also enter "shoresvr1.lyndendoor.com" (without the quotes). Click Login.

Voicemail Quick Reference

Full size PDF: https://lyndenit.sharepoint.com/:b:/s/ITPublicShare/EZ4iVXZkY-5IuDsybhTxQi8BO81TjaCkYiLMX4nJOxbgCA?e=kI5Su7 Click image below to expand it. (https://helpdesk.lyndendoor.com/scripts/file.php?view=Y&file=ihmxr2cr5oz4q8sg5xumyhopwph21a7j) (https://helpdesk.lyndendoor.com/scripts/file.php?view=Y&file=f7ozxg9cci2kuamuio82gv9oyfvm3tep)

Yealink WH62 Mono - Setup

NOTE: Only Mitel 6920 C series and above are compatible with this. Some options under settings menu do not appear in B or A series. 6930 are also compatible. Plug in the power cord. Connect Yealink headset base via USB to the back of the Mitel phone. Press the Settings button (Gear icon) Navigate to Audio > Headset - Set "Headset Volume" to Medium - Set "DHSG" to On/Enabled - Set "USB Wireless" to Enabled Save your changes. Press the Settings button (Gear icon) Go to Audio Mode - Se...