Lynden Door IT - Support Portal

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IT Helpdesk - Welcome

Welcome to the Helpdesk! Greetings from your friendly neighborhood Helpdesk team! We are your first point of contact for any computer-related problems you may encounter. If your keyboard stops working, your VPN won’t connect, or your phone accidentally gets run over by a forklift, we are here to help. The following quick reference document will provide you with the information you will need to effectively use our services. Using the Ticketing System The Helpdesk uses an online ticketing syste...

Station Configuration Guide

When moving offices, or setting up your station for the first time, all the wires and ports can be a bit confusing. This guide exists to assist with the setup process, in the hopes of making it a bit less stressful. In this article we will cover the setup and cabling configuration for: - Desk Phones - Laptop Docks - Desktops --------------------------------------------------------------- Phone --------------------------------------------------------------- Phones get both power and connect...

Remote Session Tutorial

When dealing with an IT-related issue, the technician may request that you join a remote session. This allows the technician to work on your PC directly to troubleshoot problems that require more information to diagnose, or are too complex to provide adequate instruction for. To do this our department utilizes a piece of software called "ScreenConnect Remote Support". Below are some general instructions for use, and a few things to be aware of. ------------------------------------------------...

VPN Guide - When You Need It, When You Don't

Virtual Private Networks, or VPNs, are a common tool in corporate environments. They provide a secure method for accessing company resources when abroad and not connected to corporate networks. --------------------------------------------------------------- A VPN allows traffic from one network to travel over the internet through a "private tunnel" to another network, which grants hosts access to internal resources and programs from anywhere in the world. It provides little, to no protection a...