Lynden Door IT - Support Portal

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IT Helpdesk - Welcome

Welcome to the Helpdesk! Greetings from your friendly neighborhood Helpdesk team! We are your first point of contact for any computer-related problems you may encounter. If your keyboard stops working, your VPN won’t connect, or your phone accidentally gets run over by a forklift, we are here to help. The following quick reference document will provide you with the information you will need to effectively use our services. Using the Ticketing System The Helpdesk uses an online ticketing syste...

Remote Session Tutorial

When dealing with an IT-related issue, the technician may request that you join a remote session. This allows the technician to work on your PC directly to troubleshoot problems that require more information to diagnose, or are too complex to provide adequate instruction for. To do this our department utilizes a piece of software called "ScreenConnect Remote Support". Below are some general instructions for use, and a few things to be aware of. ------------------------------------------------...